Privacy policy
This Privacy Policy explains how PupHouse ("we", "us") collects, uses, and protects your personal information when you visit or place an order with our store. We comply with the EU General Data Protection Regulation (GDPR).
Information we collect
- Order details: your name, email, shipping and billing address, and phone number
- Payment information: processed securely by our payment provider — we never see or store your full card details
- Device and usage data: your IP address, browser, and how you interact with our store, collected through cookies and similar technologies
- Communications: anything you send us by email or through our contact form
How we use your information
- To process, fulfil, and deliver your orders
- To provide customer support and respond to your messages
- To send order updates and, where you've agreed, marketing emails
- To prevent fraud and meet our legal obligations
- To improve our store and products
Who we share it with
We only share what's necessary to run the store:
- Our e-commerce platform and payment processor, to host the store and take payment securely
- Our fulfilment and shipping partners, to make and deliver your order
- Analytics providers, to understand how our store is used
- Authorities, where required by law
We never sell your personal data.
Cookies
We use cookies to keep your cart working, remember your preferences, and measure traffic. You can control cookies through your browser settings, though some features may not work without them.
Data retention
We keep your information only as long as needed to fulfil your order, provide support, and meet legal and accounting requirements, after which it is deleted or anonymised.
Your rights
Under the GDPR you have the right to access, correct, delete, or restrict the use of your personal data, to object to processing, and to data portability. You may also lodge a complaint with your local data protection authority. To exercise any of these rights, email .